Customer Contract
SnappyPet Delivery(765) 643-1229
1. All dogs must be at least 8 weeks of age to be transported.
2. A valid health certificate issued by a doctor of veterinary medicine no sooner than 10 days before the schedule pick-up date must be obtained and travel with the pet.
3. A current rabies vaccination certificate must travel with your pet (this applies to pets over 16 weeks of age).
4. We recommend a 3 day supply of food be sent with your pet, along with one of their favorite toys. All pets must wear a collar and tag during transport. We will supply bottled water, ice, bedding, and treats.
5. A printed copy of your emergency authorization form must be completed and travel with your pet.
If you are sending multiple animals, they may all be listed on a single form. This form gives us permission to take your animal to a qualified veterinarian in the event they become ill during a transport.
Should this be necessary, we will make every effort to contact your prior to taking any emergency action. However, if you can not be reached, we will use our discretion to ensure the well being of your pet.
All charges incurred for veterinary care will be your responsibility. RESCHEDULING: In the event you find yourself needing to reschedule your transport within 72 hours of transport day, you will be charged a rescheduling fee of 10% of the total agreed cost.
It is important that you notify us immediately upon your change of plans.
CANCELLATION: Cancellations must be made no later than 72 hours before the scheduled pick-up date. Cancellations made after payment has been processed will receive a refund of the cost of the transport less a 25% cancellation fee. If you cancel after the 72 hour deadline, you will be charged the full transport fee and no refund will be given.
PICK-UP: If no person is present at the time of transport and/or the above described paperwork is not in order at the time of pick-up, we may have to continue without your pet. You will be charged for the full amount of the transport cost. We recommend that you make alternative arrangements in case the responsible party is unavailable.
DELIVERY: If no one is available to receive the animal and/or we are unable to contact the responsible party, there will be a daily fee of $150.00 per pet to cover the cost of care and boarding.
The party who ordered the transport will be responsible for these extra charges. It is highly recommended that alternate arrangements be made in case the person responsible for receiving the animal is unable to do so. The receiver must be available 24 hours a day. We may need to make a delivery at odd hours to keep on schedule.
RIGHT OF REFUSAL: Our drivers are given the right to refuse acceptance of your dog because of failure to follow the above-mentioned reasons and/or your pet is found to be vicious or sickly.
By signing this and/or making payment you are agreeing to the above
Clients Name:______________________________
Clients Phone:______________________________
Clients Address:____________________________
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Clients Signature:____________________________
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